Zoho Application Requirements

Vendor: Shehzad

Requirements – Kolkata Municipal Corporation Complaint Registration System

This Complaint Registration system should serve the residents of Kolkata city. The residents may register their complaints, regarding some problems in their area of residence. The problems faced by residents may be pertaining to health, public buildings, drainage, water, and other such fields. 

The following functionalities should be available to the user:

·         Complaint Registration: The user can register his complaint. He has to enter his personal details and complaint details in a form. He should be able to select his ward from a dropdown menu. He should be able to select the type of his complaint from another dropdown menu and also be able to mention details of the complaint. Once the user submits these details, his complaint gets registered and an email is sent to him on his Email ID, as an acknowledgement. A complaint ID is allocated to every complaint.

·         Complaint Status: The user should be able to check his complaint status. He has to enter his complaint ID and the Complaint Status should be displayed. If the complaint status is Open, the complaint still has to be addressed. If it is Closed, the complaint has been addressed.

·         Contact Us: The toll free number of our 24x7 call center should be displayed to the user.

·         User Manual: The user can have a look at a detailed user manual.

The following functionalities should be available to the administrator:

·         The administrator should be able to view the registered complaints. He should be able to edit the complaint status from Open to Closed and vice versa.

·         Reports in the form of bar charts should be available to the administrator. These reports should showcase the distribution of complaints.